Shipping/Refund/Repair Policy

Moon Wave Atelier

Shipping/Refund/Repair Policy

Shipping only on Thursdays and please allow up to 1 week for processing

Please allow up to 2-6 days for packages to arrive domestically and 12-40 days internationally.

Insurance is standard on all orders and Signature Delivery options are available.

We package our items with the utmost care but once the item is out of our hands and into the USPS/etc shipping service, we are not responsible for damage or mistake on their part; We would suggest you file claims/reports with said shipping service and for package theft your local law enforcement.

We do not accept returns or refunds, only if the item has not been shipped out yet would we refund an order.

Refunds are ONLY applicable if an item/package hasn't shipped yet.

Jewelry Repair: I offer lifetime repair for all jewelry pieces. Please make sure to salvage all of the beads of the piece and to ship them to my PO Box (Email me for my PO Box + when your jewelry piece breaks to start the restoration process) Return shipping (Me shipping the repaired piece back to you) will be paid + insured. First-time repairs are completely complimentary with future repairs requiring a slight creation fee.